Case Study — Health & Supplement

From 0% to nearly a third of revenue through email.

The brand was great at getting the first sale and had no plan for the second. Paid ads did all the work. We built the system that brought customers back — and email went from €0 to €124,000 a year.

30.46%

of revenue from email

€124K

email revenue, up from €0

95.8%

of it from automated flows

The situation

Every new customer came from paid ads. Once they bought, almost nothing brought them back — no education, no reorder reminders, nothing.

Email, the one channel that should quietly compound, was doing nothing. Attributed email revenue was flat zero. Subscription customers were never nurtured. Repeat purchases happened by luck.

For a supplement brand, that's the whole game left on the table. These are products people are meant to reorder every month.

What we built

We replaced random promo blasts with a complete retention engine — built to raise lifetime value and get the brand off its dependence on paid ads.

  • Welcome series
  • Post-purchase education
  • Subscription onboarding
  • Refill & reorder reminders
  • Win-back flows
  • Browse & cart recovery
  • Behavior-based segmentation
  • Weekly campaigns tied to the lifecycle

Email went from doing nothing to a third of the business.

Before

After

Email revenue

€0

€124,252

Total revenue

€188,792

€407,983

Share

0% of revenue

30.46% of revenue

95.8%

of email revenue came from automated flows — the system earns while they sleep

Higher

subscription retention and repeat purchase rate

Steadier

monthly revenue, far less dependent on ad spend

Business performance summary

Before BinaryGen · Klaviyo

View dashboard

€188,792.64

Total revenue

€0.00

Attributed revenue (0.00% of total)

Business performance summary

After BinaryGen · Klaviyo

View dashboard

€407,982.66

Total revenue

€124,252.41

Attributed revenue (30.46% of total)

↗ 16% vs. previous period

Attributed revenuePer recipient €0.61
Campaigns
€5,233.904.21%
Flows
€119,018.5195.79%
Email
€124,252.41100.0%
SMS
€0.000.0%

For supplement brands, the first purchase is just the start. The growth is in keeping customers educated, subscribed, and reordering — and a good email system does that on autopilot.

Sitting on customers who should be reordering?

Let's look at your account and show you the gap.

Book a call